Service Tech Field
About The Position
The Field Service Technician will troubleshoot, repair and perform scheduled maintenance on fuel powered (I.C.) and electric forklifts as well as other related material handling equipment based on customer needs and requirements in the field. Perform repairs on forklifts and various types of industrial equipment on-site at customer locations. Work with the Service Coordinator and respond to service calls. Communicate with the customer contact and their staff to provide their forklift and material handling needs. Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.
Requirements
- 2-3 years of relevant experience
- High School Diploma/GED
- Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc.
- Must have basic computer skills
- Must be self-motivated and organized.
- Must have excellent driving record
- Clear penmanship and ability to record accurate information
Nice To Haves
- Ability to interpret schematics and effectively use electrical diagnostic instruments.
Responsibilities
- Perform repairs on forklifts and various types of industrial equipment on-site at customer locations.
- Work with the Service Coordinator and respond to service calls.
- Communicate with the customer contact and their staff to provide their forklift and material handling needs.
- Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.
- Troubleshoot and perform basic to complex repairs of forklifts.
- Perform thorough forklift inspections to identify any repairs that are needed.
- Write down and report all findings of potential or additional repairs necessary on every work order.
- Consult with customers in regard to needed repairs or additional maintenance items that are needed.
- Must follow all safety procedure and safely operate power tools, lifts, hoists, etc.
- The ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instruments.
- Keep pace with industry innovations in order to make sound recommendations to customers.
- Manage billable time and work in process efficiently.
- Paperwork and documentation must be neat, clean, legible and organized.
- Effectively communicate with customers, co-workers and management.
- Upkeep and safe operation of service vehicle.
- Manage truck stock and order parts needed for jobs through the parts department.
- Attend training classes and online courses as required.
Benefits
- Equal Opportunity Employer
- Drug Free Workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
