Service Team Member
About The Position
At El Pollo Loco, the Service Team Member is responsible for providing "Best in Class" customer service from start to finish. This role involves greeting guests with a smile, assembling craveable orders, and helping prep fire-grilled favorites. The Service Team Member is the spark behind the scenes, serving up unforgettable experiences. Responsibilities also include helping prepare delicious food, maintaining cleanliness, processing orders efficiently, suggestive selling, and accurately handling payment and cash transactions. The position requires working collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
Requirements
- Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
Nice To Haves
- Previous experience in customer service or food service is preferred.
Responsibilities
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
- Greet and assist customers with their orders in a friendly and helpful manner.
- Continuously strive to meet or exceed customer expectations and satisfaction.
- Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
- Use suggestive selling to complete the customer experience and increase sales.
- Perform other duties as assigned by management to support restaurant operations.
Benefits
- Competitive pay
- No overnight hours
- Employee discount on food
- Excellent career growth potential (we promote from within)
- Flexible Schedule: Full-Time or Part-Time hours
- Medical, Dental, and Vision Insurance
- Paid sick time
- Employee Assistance Program
- Flexible spending accounts
- Legal Insurance
- Pet Insurance
- 401(K) plan with match and immediate vesting (must be at least 21 to participate)
- Discounts on theme parks, movie tickets, sports events, hotels and more...
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
