Service team member mornings

Michaels•Toledo, OH

12d•Onsite

About The Position

This role is responsible for providing replenishment and planogram support, delivering friendly customer service, helping customers find products, and ensuring a fast and friendly checkout experience. The position involves completing truck unloading and merchandise duties, maintaining store recovery standards, and assisting with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The team member will also participate in stocking and planogram processes, perform merchandise recovery and maintenance, and support shrink and safety programs. Adherence to Standard Operating Procedures (SOPs) and Company programs is required, along with interacting positively and respectfully with others, promoting the organization's vision and values, and serving as a role model. This position may also involve cross-training in Custom Framing selling and production.

Requirements

Must be at least sixteen (16) years or older.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Provide replenishment and planogram support.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards.
Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck unload, stocking, and planogram (POGs) processes.
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Other duties as assigned.