Service Team Member-Early Morning Shift

Michaels Stores • Lexington, KY

3d • Onsite

About The Position

This role involves delivering friendly customer service, assisting customers in finding products, and ensuring a fast and friendly checkout experience. Responsibilities include truck unloading, merchandise duties, maintaining store recovery standards, and supporting various operational processes. The position requires engaging customers with loyalty programs, educating them on surveys, and assisting with online order fulfillment. Team members will also participate in stocking, planogram execution, and maintaining store appearance. Adherence to standard operating procedures, safety programs, and company policies is essential. The role also emphasizes positive interaction, respect, and upholding the company's vision and values. Cross-training in Custom Framing is also part of the duties.

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Must be at least sixteen (16) years or older.

Nice To Haves

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed