Service Team Member

Michaels • Gainesville, FL

21h • Onsite

About The Position

The Service Team Member is responsible for delivering friendly customer service, assisting customers with shopping and locating products, and ensuring a fast and friendly checkout experience. Key duties include completing truck unloading and merchandise tasks, maintaining store recovery standards, and supporting the company's Brand Promises. Team Members will engage customers regarding the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and facilitate Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role also involves participating in stocking and planogram (POGs) processes, merchandise recovery, and general store maintenance. Adherence to Standard Operating Procedures (SOPs) and company programs, supporting shrink and safety initiatives, and fostering a positive and respectful environment are essential. Additionally, the position requires cross-training in Custom Framing selling and production.

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
• Michaels requires all team members in this role to be at least sixteen (16) years or older
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Nice To Haves

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service
• Help customers shop our store and find what they’re looking for
• Ensure all customers receive a fast and friendly checkout experience
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience
• Execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Execute Company policies and standards
• Interact with others in an accepting and respectful manner
• Remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values
• Project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees