Service Team Leader

MarineMax•Pompano Beach, FL

1d•Onsite

About The Position

The Service Team Leader is responsible for coordinating the service, rigging, delivery and maintenance of inventory and customer boats. This role involves ensuring boats are in top mechanical and cosmetic condition, overseeing repairs, training technicians, and collaborating with Service Advisors to manage warranty claims and customer satisfaction. The position also requires maintaining a clean and professional facility.

Requirements

Experience in boat service, rigging, delivery, and maintenance.
Ability to determine the need for repairs through various methods (water test, mechanical devices, customer comments, visual inspection).
Proficiency in using Service Scheduler and other tools for work order management.
Knowledge of Standard Service Operations (SSOs) for time estimation and completion tracking.
Skills in training technicians on repair and rigging procedures.
Understanding of warranty claim procedures with manufacturers and extended warranty companies.
Ability to inspect and test boats and equipment for repair needs and costs.
Experience in coordinating and following up on sublet contractors.
Ability to inspect the quality of work performed.
Skills in assisting with work order generation and finalization.
Experience in coordinating and overseeing the installation of optional equipment and electronics.
Ability to maintain a clean and professional facility.

Responsibilities

Ensures proper check-in of boat upon initial delivery by water or land for defects and all the equipment is as ordered upon acceptance of the boat.
Determine need for repairs through water test, by use of mechanical testing devices, by customer comments or by visual inspection.
Coordinate service operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
Use Standard Service Operations (SSO’s) to determine the time allotted for the work, and follow up on timely completion.
Ensures that all inventory is in top mechanical and cosmetic condition and is ready for sale or sea trial at all times.
Oversee new and used boats for presentation and delivery to the customer.
Train service/rig techs to repair/rig boats in accordance with MarineMax standards and best practices to insure delighted customers.
May assist Service Manager with hiring, training, motivating, counseling and monitoring the performance of the service team.
Work with Service Advisors to ensure manufacturer and/or extended warranty companies have given approval in advance of repairs, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
Inspect and/or test boats and equipment to determine the need for and cost of repairs.
Schedule, coordinate and follow-up on sublet contractors pertaining to deliveries.
Inspect quality of work performed as required, prior to delivery to the customer.
Assist Service Advisors with generating work orders and assist in finalizing when necessary.
Coordinate and oversee the installation of optional equipment and electronics.
Maintain a clean & professional facility and showroom/shop conducive to selling.
Other duties as assigned.