Level II Service Team Leader

MarineMax • Fort Myers, FL

9d • Onsite

About The Position

The Level 2 Service Team Leader is responsible for coordinating the service, rigging, delivery, and maintenance of inventory and customer boats. This role involves working with customers (internal or external) to gather necessary information for boat work, ensuring that the work is completed correctly and in a timely manner. The position also includes managing the service department's financial performance, expenses, and profitability, as well as overseeing and developing the service team.

Requirements

• Experience in coordinating service, rigging, delivery, and maintenance of boats.
• Proficiency in using Service Scheduler, Boatyard, Boatcloud, Hubspot, and Outlook Calendar.
• Ability to create estimates and obtain customer authorization for work.
• Understanding of warranty procedures and payment guarantees.
• Experience in managing customer accounts receivable.
• Skills in inspecting the quality of work performed.
• Experience in managing department budgets, expenses, and profitability.
• Ability to train and develop service team members.
• Knowledge of MarineMax standards and best practices for boat repair/rigging.
• Ability to implement safe, effective, and efficient work procedures.
• Experience in maintaining production reports and verifying compensation.
• Commitment to promoting and participating in a safety program.
• Ability to maintain a clean and professional facility.
• Experience in reviewing and approving timecards and PTO requests.
• Experience in conducting performance reviews.
• Supervisory experience including interviewing, hiring, training, developing, planning, assigning work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.
• Consultation with Human Resources regarding employment actions.
• Ability to manage team performance and 'TopGrade' the team.
• Adherence to policies regarding expenses and approvals.

Nice To Haves

• Experience with water testing and mechanical testing devices.
• Experience coordinating with sublet contractors.
• Experience overseeing installation of optional equipment and electronics.

Responsibilities

• Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians, and yard team.
• Utilize Service Scheduler, Boatyard, Boatcloud, Hubspot, and Outlook Calendar to generate and manage work orders and customer communication.
• Create estimates consistent with customer needs and obtain necessary authorizations before performing work.
• Ensure proper check-in of boats, including placing service hang tags with essential information.
• Determine the need for repairs through water testing, mechanical testing devices, and technician input.
• Coordinate with Service Advisors to ensure warranty approvals and take necessary precautions for payment.
• Schedule, coordinate, quality control, and follow up on MarineMax approved sublet contractors.
• Oversee the installation of optional equipment and electronics.
• Inspect the quality of work performed prior to delivery to the customer.
• Ensure continuous financial growth of the department, develop and exceed budgets, and manage expenses and department profitability.
• Manage customer accounts receivable, ensuring no customer AR is over 60 days.
• Obtain customer authorization for any changes to estimates or scopes of work.
• Clearly explain work orders to technicians and ensure their understanding.
• Hire, train, motivate, coach, monitor, and evaluate the performance of all service team members.
• Train service/rig technicians in accordance with MarineMax standards and best practices.
• Coordinate technical and product knowledge training for the service team and provide technical assistance.
• Implement safe, effective, and efficient work procedures.
• Maintain production reports on all service staff and verify production compensation.
• Promote and participate in the MarineMax Safety Program, ensuring a safe workplace.
• Maintain a clean and professional facility and showroom/shop.
• Review and approve timecards and paid time off requests.
• Complete quarterly performance reviews for assigned team members.
• Manage supervisory responsibilities including interviewing, hiring, training, developing, planning, assigning work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.
• Consult with Human Resources on employment actions and continually "TopGrade" the team.
• Ensure no unnecessary expenses are incurred and all expenditures receive prior approval from the General Manager.
• Perform other duties as assigned.

Benefits

• E-Verify participation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed