Service Sustainment Engineer
About The Position
The Service Sustainment Engineer technically evaluates product changes, including verifying and validating changes that affect the serviceability of the Breast and Skeletal Health and Surgical installation base. The role frequently interfaces with R&D, Manufacturing Engineering, Regulatory Affairs and Quality Assurance (RAQA), and Learning and Development to understand, troubleshoot, and become a subject matter expert on the existing installation base. The engineer leads and implements design and process changes to improve service capabilities and collaborates with Downstream Marketing, R&D, Learning and Development, Quality, and Operations to improve the performance, implementation, and serviceability of existing products. The role also analyzes FTF, FPY, Non-repeat, and USV data to develop strategies for sustainment activities, and may support serviceability for new product development. The position drives sustainment activities through engineering change orders, verification, and validation in support of service organizations and customers. It leads design changes to improve performance and reliability and reduce costs; releases parts, updates drawings, and revises bills of materials; and creates field modification kits and technical documentation. The engineer identifies and validates substitutes for obsolete components, approves engineering changes, implements consistent service processes, assesses field problems, conducts reliability return-on-investment analyses, and supports new service systems. Additional work includes analyzing trends, driving design for serviceability and sustainability, developing repair tools, supporting product reliability improvements, representing Service in sustainment projects, owning CAPAs, supporting installation readiness, participating in end-of-life processes, communicating improvements to field engineers, contributing to knowledge bases, partnering with Tech Training, and supporting demo and trade show equipment as needed. The role requires compliance with applicable FDA regulations and ISO requirements.
Requirements
- Bachelor’s degree in Engineering or equivalent.
- At least 5 years of experience as a Quality, R&D, Manufacturing engineer, or equivalent technical experience.
- At least 5 years of related experience in a customer, technical, or field support role, including at least 2 years in a product support capacity.
- Ability to work independently to resolve reported or discovered product issues.
- Ability to communicate effectively and convey complex theories and procedures to all levels of the organization.
- Ability to perform installations and repairs for BSH devices.
- Critical-thinking, analytical, and problem-solving skills.
- Ability to develop and deliver process and design changes.
- Familiarity with Windows and Microsoft Office.
- Ability to thrive in a fast-paced, collaborative environment.
- Ability to influence key stakeholders to drive improvements.
- Must follow applicable FDA regulations and ISO requirements.
Responsibilities
- Drive sustainment activities through engineering change orders, verification, and validation to support service organizations and customers.
- Lead design changes that improve performance and reliability and reduce costs.
- Release new parts, update drawings, and revise bills of materials.
- Create field modification kits and technical documentation for installation and maintenance.
- Identify and validate substitutes for obsolete components, approve engineering changes, and implement consistent service processes.
- Assess field problems for process and product improvements, conduct reliability ROI analyses, and support new service systems.
- Analyze trends for continuous improvement, drive design for serviceability and sustainability, and develop repair tools.
- Collaborate with Operations, Quality, and R&D to enhance product reliability.
- Represent Service in sustainment projects, own CAPAs, and support installation readiness.
- Participate in end-of-life processes and communicate improvements to field engineers.
- Add content to knowledge bases and partner with Tech Training on necessary training.
- Support demo and trade show equipment as needed.
- Evaluate product changes, including verification and validation of changes affecting serviceability.
- Analyze FTF, FPY, Non-repeat, and USV data to develop sustainment strategies.
- Support serviceability for new product development as needed.
- Follow applicable FDA regulations and ISO requirements.
Benefits
- Annualized base salary range of $101,600 to $158,800; role is bonus eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
