Service Support Specialist I
About The Position
Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center. This resource will handle support calls that come directly from employees of Snap-on and Snap-on Franchisees. They will resolve Level 1 support issues, application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.
Requirements
- Ability to install and troubleshoot network wireless cards from multiple vendors
- Ability to understand software firewalls and configuration
- Excellent communication, organization, and documentation skills
- Ability to understand call queues and escalations
- Knowledge of web technologies
- Ability to troubleshoot moderate PC problems
- Basic understanding of synchronization utilities and remote assistance tools, such as GoToAssist or GoToMyPC
- Knowledge in MS Office applications, Windows 10, and IE/Chrome/Firefox experience
Responsibilities
- Provide I/T technical support for end users on several applications over the phone.
- Handle support calls that come directly from employees of Snap-on and Snap-on Franchisees.
- Resolve Level 1 support issues, application and connectivity issues, mail issues, etc.
- Engage/escalate issues to internal Snap-on resources as required.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
