Service Support Officer

Vision Australia

8d • Hybrid

About The Position

Join an organisation committed to making a positive difference in the lives of others. As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society. We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes. As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years. As our Service Support Officer, you will provide effective and timely administrative support in accordance with established policies, procedures and processes. In this role you will also: Provide a welcoming reception function for the site Utilising a person-centred and strengths based approach, engage with people who are blind or living with low vision and their families to provide a positive initial experience in the office, also understanding and engaging in the unique approach to Employability Maintain a broad and strong understanding of the range of services and supports that Vision Australia provides to ensure accurate information is provided to clients, their families and community View the Position Description for this role

Requirements

• Relevant administrative support experience
• Excellent verbal and written communication skills and interpersonal skills, including a strong understanding and application of person-centred and strengths based approaches to engage with people who are blind or have low vision and their families
• Proficiency in all Microsoft applications and software programs including client management, mailouts and finance systems
• Proven ability to identify areas for continuous improvement and implement administrative systems and processes to achieve efficiency

Nice To Haves

• Experience working in high level administration and customer service roles is encouraged

Responsibilities

• Provide a welcoming reception function for the site
• Utilising a person-centred and strengths based approach, engage with people who are blind or living with low vision and their families to provide a positive initial experience in the office, also understanding and engaging in the unique approach to Employability
• Maintain a broad and strong understanding of the range of services and supports that Vision Australia provides to ensure accurate information is provided to clients, their families and community

Benefits

• Flexible working hours available to suit your needs
• Annual salary review to ensure your pay is in-line with the market rates
• Easy-to-access location
• Professional development opportunities and micro-learning sessions available for all staff

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed