Service Support Manager

Sunbelt Rentals • New Castle, PA

2d

About The Position

Sunbelt Rentals is seeking a Service Support Manager to support its equipment rental business. The role has two direct reports: the Parts Manager and Administrative Assistant. The Service Support Manager works closely with the Service Manager, who manages the shop and yard foreman, and reports directly to the PCM. The position has authority to make purchasing and other business decisions.

The Service Support Manager oversees fleet files and DOT compliance, preventive maintenance and DOT inspection scheduling, safety coordination for the DOT fleet, parts purchasing and supply, warranty recovery, customer damage processes, service-call prioritization, and compliance with manufacturer service bulletins. The role also coordinates with equipment vendors and internal service staff on new-equipment maintenance, training, and technical diagnosis.

Requirements

• Valid driver's license.
• Extensive experience in the repair and maintenance of AWP equipment.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective on maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting and warranty management experience.
• Inventory and parts management experience.
• Ability to bend, squat, crouch, reach, and lift 50 pounds or more, and to work indoors or outdoors as required.

Responsibilities

• Maintain fleet files and DOT compliance for rental and non-rental fleets.
• Schedule preventive maintenance and DOT inspections for rental and non-rental fleets, including trucks.
• Perform Safety Coordinator responsibilities for the DOT fleet.
• Manage the Parts Manager, including approving parts purchases and orders.
• Conduct monthly DOS with drivers.
• Manage the warranty recovery process.
• Review closed work orders to ensure warranty opportunities have not been missed.
• Catalog warranty parts for validation when requested by manufacturers.
• Maintain compliance with manufacturer-issued service bulletins.
• Manage the customer damage process, including preparing and sending damage letters.
• Maintain photographic and physical evidence related to customer damage.
• Direct the supply of parts to shop mechanics, other branches, and customers.
• Screen and prioritize service calls to meet customer needs.
• Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
• Train the shop foreman on new equipment.
• Collaborate with the Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment.

Benefits

• Health, dental, and vision plans
• 401(k) match
• Volunteer time off
• Short-term and long-term disability
• Accident, life, and travel insurance
• Flexible spending
• Tuition reimbursement options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12–25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half-day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed