Service & Support Engineer

RobCo•Austin, TX

2d•Onsite

About The Position

RobCo is seeking an ambitious Service & Support Engineer to establish itself as a leading provider of automation solutions. In this key role, you will act as the foundational technical expert and primary sparring partner on the ground in the US. Operating as the first dedicated service resource in the region, you will drive, structure, and execute end-to-end support operations largely independently while serving in a hands-on Solutions Engineering capacity during your initial ramp-up. You are a universal, fast-learning, and pragmatic engineer who thrives on digging into physical hardware, software, and real-world industrial deployments to establish RobCo’s footprint in North America.

Requirements

Completed vocational training or a degree in Mechatronics, Electrical Engineering, Automation, Computer Science, Robotics, or comparable practical experience.
Several years of experience in field service engineering, technical support, or solutions engineering within robotics or industrial automation.
Solid technical foundation including basic object-oriented programming, ability to read/work with Python code, and strong knowledge of electrics and safety standards.
Familiarity with machine communication protocols (IO, Modbus TCP, Profinet, Profibus, IO-Link) and prior exposure to PLCs.
A universal, fast-learning, and hands-on mindset—someone who thrives when getting directly onto the shop floor to fix and optimize systems rather than managing a traditional ticket queue.
Culture-aligned mindset with strong ownership, high self-organization, and a pragmatic, structured working style suited for being the first person in the role.
Very good English skills (German is a plus) with outstanding interpersonal communication skills to bridge internal development teams and client operations.

Responsibilities

Lead and execute end-to-end Service & Support operations across the US as the foundational technical expert on the ground.
Serve in a hands-on Solutions Engineering capacity during your initial 3-month ramp-up to deeply master our proprietary stack, including Robflow, Robvision, PLCs, electrics, and safety systems.
Troubleshoot, diagnose, and resolve complex hardware and software issues directly on physical robotic machinery to analyze failure patterns and mechanical wear.
Read, analyze, and debug Python code and interface with common machine communication protocols (e.g., IO, Modbus TCP, Profinet, Profibus, IO-Link).
Independently prioritize, structure, and drive acute support topics and field escalations in a fast-paced scale-up environment.
Collaborate seamlessly with European engineering and solutions teams by cleanly documenting system bugs, edge cases, and hardware requirements for efficient task handoffs.
Build strong, empathetic relationships with US customers, ensuring technical issues are clearly explained and clients feel completely supported and valued.
Drive continuous product and service improvements by bringing field insights back to the core engineering teams.