Service Support Clerk (Calgary South)

Trail Appliances Ltd.•Calgary, AB

2d•Onsite

About The Position

Reporting to the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer experience by providing administrative and customer service support to the Service department. Depending on operational needs, the primary focus may be in Call Centre operations or Parts support, while collaborating across both areas and Install Administration to help ensure efficient service delivery and support for our customers.

Requirements

Strong organizational skills with excellent attention to detail.
Proficiency with computer systems for data entry, inventory management, and order processing.
Excellent communication and customer service skills, with the ability to work effectively with customers, suppliers, and internal teams.
Ability to manage multiple priorities and adapt in a fast-paced environment.
Knowledge of inventory and parts management principles, with the ability to safely lift up to 50 lbs. and use ladders or stairs as required.

Responsibilities

Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed.
Identify, source, order, receive, inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations.
Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions.
Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities.
Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards.