Service Supervisor – California
About The Position
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, TRUMPF is looking for forward thinkers with unconventional ideas and drive to join their team. The company culture values collaboration and mutual trust, creating an ideal framework for boldly trying new things and questioning the status quo. TRUMPF's technologies inspire people to develop and produce things that are currently unimaginable, building technological worlds for future generations. This role leads TRUMPF's service delivery across California by managing 50 in-house and field service technicians. The Service Supervisor will coordinate end-to-end maintenance and repair operations, serve as the primary customer contact, and drive operational excellence and continuous improvement. This role requires strong leadership, operational rigor, technical acumen, and a customer-first mindset.
Requirements
- 5+ years in service operations, field service coordination, or technical service management (industrial machinery, machine tools, or lasers)
- Strong technical acumen and TRUMPF service process knowledge
- Proven leadership in fast-paced environments with escalation management
- Data-driven approach to performance management and KPIs
- Advanced MS Office; familiarity with ERP and logistics systems
- Excellent communication and customer-first mindset
Responsibilities
- Lead, mentor, and manage a mixed team of 50 service technicians
- Plan and schedule service missions, optimizing skills, travel, and resources
- Prioritize cases by machine criticality and customer impact
- Coordinate tools, parts, documentation, and safety compliance
- Serve as primary contact for customers and sales on service requests and escalations
- Drive fast technical resolutions and manage critical incident communications
- Collaborate with sales teams and TRUMPF technology managers
- Monitor and improve service KPIs; drive continuous improvement initiatives
- Ensure team compliance with TRUMPF standards and best practices
- Own customer satisfaction and profitability of California operations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
