Service Supervisor Full Time

BJ's Wholesale Club • Roanoke, VA

7d • $20 - $25 • Onsite

About The Position

BJ's Wholesale Club is seeking a Service Supervisor to manage tire bay operations at the club level. This role involves overseeing tire sales, ensuring proper installation and repairs, supervising tire bay team members, and maintaining tire bay policies and procedures. The Service Supervisor will be responsible for leadership, team member development, and ensuring excellent member service. They will also be accountable for club standards, understanding key business metrics, and driving performance and profitability within the tire department.

Requirements

• At least 18 years of age.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, organizational skills and attention to detail required.

Nice To Haves

• High School diploma and/or college degree preferred.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.

Responsibilities

• Supervises tire bay team members, ensuring a safe work environment and adherence to all tire bay policies and procedures.
• Ensures proper scheduling and staffing within areas of responsibility.
• Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
• Installs, sells, and repairs tires. Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.
• Maintains and orders tire installation equipment. Responsible for the safe and proper operation of tire bay equipment.
• Maintains a clean and professional tire bay and waiting area. Merchandise tire displays and automotive products.
• Ensures that knowledgeable service is provided to members at the tire desk. Coordinates with Home Office regarding member tire needs as needed.
• Maintains an accurate and complete supply inventory. Understands and appropriately utilizes available special-order tire programs.
• Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable.
• Complies with safety and cleanliness standards. Manages tire bay audits, and checklists.
• Responsible for overseeing tire bay records retention policies and procedures.
• Responsible for ensuring all TIA Certifications, Titan Certifications are completed timely and on file for all tire bay team members. Reference PlayerLync to follow up on all additional trainings required for tire bay team members.
• Build working relationships with tire bay members. Motivate and empower each team member to see their own potential and to grow within the company.
• Complete and administer performance appraisals with each tire bay team member. Provide clear, constructive communication.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED