Service Supervisor - The Heights at 8721

Elmington Living•Austin, TX

6d•Onsite

About The Position

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design. POSITION SUMMARY: Looking for an opportunity to be part of a vibrant community at The Heights at 8721? At The Heights at 8721, we are committed to creating an exceptional living experience for our residents. The Heights at 8721 is an affordable community in Austin, Texas, with proximity to outdoor activities, dining, and shopping. Spacious floor plans with sleek fixtures and finishes are complemented by amenities including a swimming pool and fully equipped fitness center. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you! As the Service Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry.

Requirements

Minimum 2 years of property maintenance and/or maintenance experience.
Effective communication.
HVAC or EPA Universal certification required.
Utilize hand tools and power tools.
Building maintenance and repairs.
Operating computers and other technological devices to access email, and company-utilized software.
Customer service focused.
Meet and exceed budget expectations for expenditures.
Communicate effectively with residents and coworkers even in difficult situations.
Proven leader, forward thinker, innovative, and driven.

Nice To Haves

OSHA 10 or OSHA 30 Certification
CPO (Certified Pool Operator)
Plumbing or Electrical Licenses

Responsibilities

Supervise the workflow for the service staff and delegate workload to staff.
Order supplies, materials, and tools as needed.
Diagnose problems and repair major appliances, HVAC, plumbing, electrical (when no license is required), general carpentry, pool care, and roof and gutter repairs.
Address issues with landscaping and snow/ice removal.
Perform service requests correctly and promptly.
Successfully execute Elmington's non-negotiables for service work orders and vacant turn times.
Maintain the physical condition of the property.
Responding to issues outside of normal work schedule when required.
Accurately reporting all time worked by clocking in before beginning to work and out only when done working.
Following all company policies and procedures.
Other duties as assigned.