Service Supervisor, Torrance (2nd shift)

Lucid Motors•Torrance, CA

6d•Onsite

About The Position

The Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Requirements

Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Learning agility
Willingness to take on more responsibility to learn and develop into management position
A self-starter with curiosity and desire to review processes and execute changes
Gain knowledge of company policies, protocols, and process
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
Assist in building a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
ASE Certifications
EPA 609 Certification

Responsibilities

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Participate in meetings, workshops and other learning opportunities
Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
Manage timecards and schedules for service center team members
Address any client concerns or complaints quickly and professionally
Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Perform quality control checks on vehicles once repairs have been completed
Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor
Assist with or perform administrative tasks
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Other duties as assigned