Service Supervisor

Papé Group•Wenatchee, WA

21h•$74,222 - $111,332•Onsite

About The Position

Pape’ Machinery, a premier capital equipment dealer in the West, is seeking a member to lead our Service team in Wenatchee, WA. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.

Requirements

Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.

Responsibilities

Supervision and management of all shop processes, financials, mechanic development, and customer satisfaction.
Ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication.