Service Supervisor Full Time

BJ's Wholesale Club • Ithaca, NY

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. This role is responsible for managing tire bay operations at the club level, managing tire sales, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay and policies and procedures.

Requirements

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Prior tire installation and sales experience preferred
• Level 400 certified technician preferred
• Must pass Michelin training levels one through four within three months of hire.
• Any person working as a Manager on Duty in the State of Florida must be able to successfully complete and hold a qualifier certification, through the Florida Department of Agriculture and Consumer Services.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Supervises tire bay team members.
• Ensures tire bay team members work in a safe environment and are following all tire bay policies and procedures.
• Ensures proper scheduling and staffing within areas of responsibility.
• Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
• Installs, sells, and repairs tires.
• Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.
• Maintains and orders tire installation equipment.
• Responsible for the safe and proper operation of tire bay equipment.
• Maintains a clean and professional tire bay and waiting area.
• Merchandise tire displays and automotive products.
• Ensures that knowledgeable service is provided to members at the tire desk.
• Coordinates with Home Office regarding member tire needs as needed.
• Maintains an accurate and complete supply inventory.
• Understands and appropriately utilizes available special-order tire programs.
• Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable.
• Complies with safety and cleanliness standards.
• Manages tire bay audits, and checklists.
• Responsible for overseeing tire bay records retention policies and procedures.
• Responsible for ensuring all TIA Certifications, Titan Certifications are completed timely and on file for all tire bay team members.
• Build working relationships with tire bay members.
• Motivate and empower each team member to see their own potential and to grow within the company.
• Complete and administer performance appraisals with each tire bay team member.
• Provide clear, constructive communication.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• BJ’s will pay for 100% of the training and cost of the exams to obtain the Florida Manager on Duty qualifier certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED