Service Supervisor

Cummins • Downey, CA

2h • $86,680 - $130,020 • Onsite

About The Position

We are looking for a talented Service Supervisor to join our team in Service in Downey, CA.

Requirements

• Talented Service Supervisor

Responsibilities

• Drive service execution by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments.
• Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity and workmanship against standards.
• Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills.
• Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime.
• Optimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality.
• Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines.
• Deliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations.
• Increase customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed