Service Center Supervisor - Jacksonville

Fairbanks Morse Defense•Jacksonville Beach, FL

7d•Onsite

About The Position

At Fairbanks Morse Defense, our work directly supports the readiness, reliability, and mission success of the United States Navy, U.S. Coast Guard, and allied maritime forces. For more than a century, FMD has delivered highly engineered marine propulsion systems, aftermarket services, and lifecycle support for some of the most critical assets in national defense. This role is not just about managing field service operations; it is about leading teams, coordinating complex service projects, and ensuring operational excellence that keeps ships mission-ready and service members safe. If you are motivated by purpose-driven work, technical excellence, and leading high-performing teams in fast-paced, project-driven environments, this is an opportunity to make a real impact.

Requirements

Associate degree in Diesel Engine Technology or equivalent experience required
Minimum of six (6) years of industry or military experience working on medium-speed diesel engines.
Foundational knowledge of pneumatic systems, PLCs, and electronic engine controls.
Familiarity with a variety of Fairbanks Morse engine products.
Strong written and verbal communication skills.
Highly organized, detail-oriented, and capable of managing multiple projects and priorities simultaneously.
Proven ability to work effectively with diverse personalities and cross-functional teams; collaborative, team-first leader.
Flexibility with work schedule; may require hours beyond 9–5 based on field needs.
Self-starter capable of operating with minimal supervision.
Solid working knowledge of Microsoft Word, Excel, and Project
Ability and willingness to travel up to 25%.
Be a U.S. Citizen
Have no dual citizenship
Provide acceptable proof of U.S. citizenship (U.S. Passport, Birth Certificate, or Naturalization Certificate)

Nice To Haves

Bachelor’s degree preferred.
Coursework in Project Management, Fundamentals of Supervision, or related fields preferred.
Minimum four (4) years as an FM Field Service Technician.
Minimum three (3) years in a supervisory role within a service or field environment.
ERP experience (Oracle, Salesforce) preferred.

Responsibilities

Plan, direct, and manage field service activities to optimize labor, meet customer schedules, and deliver high-quality results.
Coordinate and oversee multiple service jobs and projects, ensuring alignment with scope, schedule, and labor expectations.
Partner with Project Managers to plan, execute, and track larger-scale service projects.
Serve as the primary point of coordination for field execution, aligning manpower, tooling, materials, and logistics with project schedules.
Coordinate with the Quality Manager on all quality-related activities, including PCPs and T&I documentation.
Review and provide feedback on daily service reports and Condition Found Reports submitted by Tech Reps.
Schedule, dispatch, and monitor Tech Reps, balancing customer demand, workforce availability, and priorities.
Review and approve timecards and expense reports for all Tech Reps.
Monitor job and project progress, identify risks, and communicate status updates to internal stakeholders and customers.
Assess workforce capabilities and develop annual training and development plans for technical and leadership growth.
Motivate, mentor, and coach employees to deliver superior customer service and support career development.
Recommend staffing levels and participate in recruiting, interviewing, and hiring decisions.
Conduct performance assessments, merit recommendations, and develop performance improvement plans as needed.
Promote and maintain a strong safety culture; proactively address safety concerns.
Develop and maintain standard work documentation, labor standards, and execution best practices to support future planning and quoting.
Drive productivity improvements through process optimization, targeted training, and tools enhancement.
Assist with quoting and estimating service jobs, including labor forecasting and execution planning.
Support job and project closeout activities, including documentation review and continuous improvement feedback.