Service Supervisor - SFI Red Deer

Stream-Flo Industries•Red Deer County, AB

4h•Onsite

About The Position

Stream-Flo is seeking a Service Supervisor for their Red Deer location. This role is responsible for coordinating daily shop and field service activities, enforcing company policies and safety programs, and training Service Technicians. The supervisor will manage work schedules, conduct departmental meetings, oversee compliance with Hours of Service (HOS), inspections, log books, and FLRA's. They will also ensure company equipment is maintained, manage service fleet scheduling and employee certifications, and perform inventory checks. The position requires the ability to set up and run all services on location, develop innovative solutions for daily operations, review field service reports, and make recommendations for cost reduction and efficiency improvements. The supervisor will lead and evaluate team performance, motivate staff, address client issues, provide technical assistance for bids, and drive HSE initiatives. On-call responsibilities are also part of the role, along with other duties assigned by the Manager.

Requirements

Minimum 8 - 10 years of comprehensive knowledge of wellhead products and service industry.
Service Technician Level 3 qualifications and training requirements or industry equivalent.
Comprehensive knowledge of all wellhead products and the service industry.
Strong troubleshooting and conflict resolution skills
Strong leadership, interpersonal and customer service skills.
Excellent written and oral communication skills.
Class 3 Drivers License, ability to produce a current driver's abstract.
Must participate in an alcohol and drug test and show compliance with Stream-Flo’s Alcohol and Drug Policy before being considered eligible for hire.

Nice To Haves

Previous management or supervisory experience is an asset.

Responsibilities

Coordinate daily activities of the shop and field service requirements.
Enforce current company policies, expectations and Health and Safety programs.
Train all Service Technicians through hands on work in the shop and customer locations.
Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
Handle and control daily work scheduling and time off requests of Service Technicians.
Organize and conduct monthly review and meetings for the Service Department.
Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
Assure all company equipment and property is maintained to company expectations.
Responsible for booking and scheduling of service fleet units and employee certifications.
Perform service tool inventories and service truck inventories when required.
Performs training assessments in house and in field for Service Technicians.
Capable of setting up and running all services on location, from set up to teardown.
Ability to come up with innovative solutions and strategies to ensure all the day to day services have been controlled.
Review and sign off on all field service reports (FSR’s).
Make recommendations to reduce costs and improve efficiencies of the services.
Lead and work alongside the team members and evaluate their performance in the field.
Supervise and motivate field staff to provide and deliver excellent services.
Address all client issues in a timely manner and ensure issues have been resolved.
Provide technical assistance for bid packaging and presentation.
Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
On call responsibilities.
Perform other various duties as assigned by Manager.