Service Supervisor

Southern Elevator Co•Roanoke, VA

6h•$50,000 - $60,000•Onsite

About The Position

Southern Elevator is a service-focused elevator company committed to delivering reliable, responsive, and high-quality solutions to our customers. We support commercial clients through maintenance, repair, modernization, and ongoing service operations with a strong emphasis on safety, accountability, and operational excellence. We take pride in building long-term relationships rooted in trust and delivering customer service the right way. When you join Southern Elevator, you become part of a team that values professionalism, responsiveness, and doing the job right. We are seeking a highly organized and proactive Service Supervisor to oversee daily service operations in our Roanoke, NC branch. This role serves as the operational hub between customers, field technicians, vendors, and leadership. If you thrive in a fast-paced service environment, enjoy coordinating moving parts, and take pride in getting the details right — this could be a great fit. This position plays a critical role in driving operational efficiency, ensuring billing accuracy, supporting payroll processes, and helping the branch meet performance goals.

Requirements

High school diploma or equivalent
3+ years of experience in service operations, dispatch, technician coordination, or trade-based administrative leadership
Experience in HVAC, elevator, mechanical, construction, or similar service environments strongly preferred
Excellent leadership, communication, and interpersonal skills.
Ability to multitask and manage time effectively
Proficient in CRM software and Microsoft Office Suite
Strong organizational skills and attention to detail
Ability to exercise independent judgment in a fast-paced service environment

Responsibilities

Coordinate and prioritize daily service activities to ensure efficient technician utilization and timely customer response
Serve as primary point of contact for service inquiries and resolve routine operational issues independently
Monitor service activity, maintenance hours, and non-billable work to identify performance improvement opportunities
Review and reconcile technician time entries; submit weekly payroll documentation accurately and on time
Ensure service tickets are properly coded, billable activity is captured, and invoices are processed accurately
Manage deposit tracking, credits, and billing adjustments in alignment with company guidelines
Prepare operational reports and support weekly performance review meetings
Create and manage purchase orders within defined authority thresholds
Source and procure parts required for service operations and branch inventory
Track open purchase orders and coordinate with vendors to ensure timely delivery and financial reconciliation
Convert approved sales quotes into active service jobs
Coordinate parts ordering in alignment with deposit and approval requirements
Monitor backlog and support scheduling alignment with material availability
Maintain on-call schedules and related communication updates
Support onboarding of field technicians, including system access and operational setup
Maintain accurate records within company service management systems