Service Supervisor Full Time

BJ's Wholesale Club • Commack, NY

2d • $22 - $28 • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Requirements

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, organizational skills and attention to detail required.

Nice To Haves

• Prior tire installation and sales experience preferred
• Level 400 certified technician preferred

Responsibilities

• Manages tire bay operations at the club level.
• Manages tire sales.
• Ensures proper installation and repairs of tires.
• Supervises tire bay team members.
• Maintains tire bay and policies and procedures.
• Teaches, coaches, and leads through the club level training process.
• Supports team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
• Drives a culture of development, strategic thinking and acting, ethical decision making and engagement.
• Leads with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensures a safe and positive environment and experience for the team members.
• Embraces inclusion and diversity, by working together with collaboration and respect.
• Acknowledges team member success, works as a team to achieve goals, identifies and retains top talent.
• Guarantees service excellence through all points of contact.
• Sets service standard expectations for all team members.
• Provides team support and empowerment to resolve every member concern.
• Ensures a safe and positive environment and experience for the members.
• Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), Fast, Friendly Full, Fresh, Clean.
• Leads teams to deliver GOLD club standards daily.
• Defines and models GOLD - Grand opening look daily.
• Ensures all items are stocked and promotional plans are executed.
• Maintains visible accurate signage.
• Ensures the club is clean and organized, inside and out.
• Acquires a deep knowledge of key metrics and reporting for total club and department performance.
• Drives performance and profitability by using reporting to identify trends and areas of opportunity.
• Has the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
• Communicates a simple message to the team on the connection between consistent operational performance and achieving club financial targets.
• Supervises tire bay team members, ensuring they work in a safe environment and follow all tire bay policies and procedures.
• Ensures proper scheduling and staffing within areas of responsibility.
• Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
• Installs, sells, and repairs tires.
• Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.
• Maintains and orders tire installation equipment.
• Responsible for the safe and proper operation of tire bay equipment.
• Maintains a clean and professional tire bay and waiting area.
• Merchandise tire displays and automotive products.
• Ensures that knowledgeable service is provided to members at the tire desk.
• Coordinates with Home Office regarding member tire needs as needed.
• Maintains an accurate and complete supply inventory.
• Understands and appropriately utilizes available special-order tire programs.
• Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable.
• Complies with safety and cleanliness standards.
• Manages tire bay audits and checklists.
• Responsible for overseeing tire bay records retention policies and procedures.
• Responsible for ensuring all TIA Certifications, Titan Certifications are completed timely and on file for all tire bay team members.
• References PlayerLync to follow up on all additional trainings required for tire bay team members.
• Builds working relationships with tire bay members.
• Motivates and empowers each team member to see their own potential and to grow within the company.
• Completes and administers performance appraisals with each tire bay team member.
• Provides clear, constructive communication.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount
• 100% of the training and cost of exams paid for Florida Department of Agriculture and Consumer Services qualifier certification

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED