Service Supervisor in Training (SSIT)

AquaSmart•Marshall, TX

11h•Onsite

About The Position

This role is designed to train individuals to become Service Supervisors. The training will cover motivating team members, clear communication, directing task execution, observing crew performance, providing feedback, and addressing crew-related issues. Trainees will learn to create and manage crew schedules, coordinate resource allocation, and adjust schedules based on operational demands. The position also involves serving as a customer contact, addressing concerns professionally, and maintaining high customer satisfaction. Training will include task communication, monitoring work quality, enforcing safety protocols, participating in safety meetings, and understanding investigation procedures. Trainees will provide updates on crew activities, maintain attendance records, and identify opportunities for efficiency and safety improvements. Emphasis will be placed on interdepartmental coordination, with the expectation to perform various tasks to support learning and development. The role requires operating specialized equipment safely and efficiently, performing routine maintenance and inspections, and demonstrating a strong commitment to safety by following and modeling safety protocols. Trainees will assist with rigging up and rigging down equipment, which may involve physical labor. The role requires flexibility to travel to various locations and work on a schedule of two weeks on and one week off. Other duties will be performed as directed by management.

Requirements

Able to read, speak and write English.
High school diploma or equivalent.
Able to work under stressful conditions at times.
Must be able and willing to work long hours and weekly schedules that are not uniform on a day-to-day basis.
Anticipated 14 on/7 off schedule, but willing to be flexible based on project schedules.
Must have valid driver's license and reliable transportation.
May be required to walk for long distances, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance to reach high places.
Must be able to lift to 50 lbs. to meet the needs of the company and its customers.
Must be willing to travel and work in different environments.
Specific vision abilities required include depth perception with the ability to focus.
Close vision is needed to work on the computer system.
Must possess good hearing as needed for work and safety compliance.
Strong work ethics of integrity and honesty striving for excellence in all activities employing accompanying communication.
Dependable, reliable, and capable of fulfilling responsibilities.

Nice To Haves

Relevant technical certifications or coursework is a plus.
CDL Class A license with greater than 1 year of applicable experience is preferred.
Previous Frac experience in equipment operation and maintenance is preferred. (Blender and Chem Add)
Knowledge of Frac Fleet Operations and Frac Designs preferred.
Strong interpersonal skills and a customer-centric approach.
Excellent problem-solving abilities and attention to detail.

Responsibilities

Learn to motivate team members, promote clear communication, and gain insights into directing task execution.
Observe crew performance to provide constructive feedback and address crew-related issues, escalating to management as needed.
Develop ability to create and manage crew schedules, coordinating with departments for resource allocation, and adjusting schedules based on operational demands.
Serve as a customer contact, learning to address concerns professionally.
Interact with customers in a professional and friendly manner, addressing their inquiries and concerns while maintaining a high level of customer satisfaction.
Be trained in task communication, monitoring work quality, enforcing safety protocols, participating in safety meetings, and understanding investigation procedures.
Provide updates on crew activities, maintain attendance records, and identify opportunities for efficiency and safety improvements while working with management on enhancements.
Be trained with an emphasis on interdepartmental coordination, with the expectation to perform various tasks to support their learning and development.
Operate specialized equipment in a safe and efficient manner, following company guidelines and best practices.
Perform routine maintenance, inspections, and repairs on equipment to ensure optimal functionality.
Demonstrate a strong commitment to safety by always following and modeling safety protocols and guidelines.
Promote a safety-conscious culture within the team.
Assist with rigging up and rigging down equipment, which may involve physical labor and manual tasks.
Be willing and flexible to travel to various locations as required by the job.
Work on a schedule of two weeks on and one week off, allowing for a healthy work-life balance.
Performs other duties as directed by the Field Operations Manager(s) and Sr. Operations Manager.