Service Supervisor – Heavy Equipment (Shop)
About The Position
Lead the Team. Drive Performance. Deliver Results. Location: Londonderry, NH Pay Rate: $75,000.00 - $90,000.00/year based on location, education and experience. If you’re ready to lead a team and make an impact on performance, people, and customer satisfaction—this is your opportunity. At Milton CAT, Service Supervisors play a critical role in driving shop operations—supporting technicians, ensuring quality work, and delivering results for our customers. This is a hands-on leadership role where you’ll manage people, processes, and performance in a fast-paced, professional shop environment. What Makes This Opportunity Different: Lead a Skilled Technical Team Manage and support a team of technicians Coach, develop, and grow talent Build a strong, team-first culture Drive Shop Performance Oversee workflow, productivity, and quality Ensure jobs are completed efficiently and correctly Balance customer needs with operational priorities Stay Close to the Work Work alongside technicians and service teams Provide guidance on diagnostics, repairs, and best practices Be actively involved in day-to-day operations Work with Industry-Leading Equipment Caterpillar—the gold standard in heavy equipment A modern, well-equipped shop environment Support from experienced parts, service, and leadership teams A Career You Can Build On Privately held, stable, and growing since 1960 Long-tenured employees and strong leadership support Opportunities for advancement within service leadership
Requirements
- Experience in heavy equipment service, preferably in a shop environment
- Prior leadership, supervisory, or lead technician experience
- Strong technical knowledge of engines, hydraulics, and machine systems
- Proven ability to manage and develop people
- Strong organizational and problem-solving skills
- Ability to balance multiple priorities in a fast-paced environment
- Excellent communication and leadership skills
- Proficiency with computer systems and service software
Responsibilities
- Supervise and support a team of service technicians
- Assign and monitor work to ensure productivity and quality goals are met
- Coach and develop technicians through training, feedback, and performance management
- Ensure adherence to safety policies and procedures
- Coordinate workflow with service advisors, parts, and management
- Monitor job progress, timelines, and customer expectations
- Support troubleshooting and technical guidance when needed
- Maintain accurate service documentation and reporting
- Address customer concerns and ensure a high level of satisfaction
- Promote a positive, professional, and team-oriented work environment
Benefits
- Medical, dental, and vision insurance
- Paid time off + paid holidays
- 401(k) with competitive retirement options
- Life & disability insurance
- Opportunities to grow within service and operations leadership
- Ongoing training and development
- Exposure to broader business operations
- Employee referral bonuses
- Safety and wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
