Service Supervisor - Field

Finning

1d•Onsite

About The Position

Finning is looking for two Field Service Supervisors at Kearl! Are you an experienced mining leader who thrives in a busy environment? Do you enjoy working with new machinery, customers and mentoring technicians? As a Service Supervisor with Finning Canada, you will manage the team by providing strong leadership, measure technician productivity, coach, mentor, provide performance feedback and support the growth of the technicians. You will develop and leverage both internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals.

Requirements

Prior leadership experience is required
Computer literate with proficiency in Microsoft Applications, SIS and Caterpillar Corporate Web Navigation
Valid Driver's License with a clean Driver's Abstract

Nice To Haves

Heavy Equipment Technician certificate is preferred
Mining experience is considered an asset
Experience dealing with warranty for new equipment is preferred

Responsibilities

Model the way for a safe, environmentally sound and healthy work behaviors in support of Finning’s Safety Policies, Programs and initiatives
Collaborate with the Product Support Service Manager and stakeholders at the Branch to ensure the successful execution of operations
Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
Lead effective resolutions for customer and supplier issues to achieve high customer loyalty
Motivate and develop technicians to achieve personal and team performance objectives
Provide guidance to the teams on Finning policies
Review and monitor warranty statements to ensure business objectives are achieved
Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports