Service Supervisor - Field - Preventative Maintenance

Finning•Edmonton, AB

22h•Onsite

About The Position

Join Finning and lead a skilled team of technicians to deliver exceptional service. This position offers opportunities to drive safety, quality, and productivity on the shop floor in a collaborative environment focused on customer satisfaction and operational excellence. As a Service Supervisor, you’ll spend most of your time on the shop floor, ensuring jobs are completed safely, accurately, and on time while mentoring your team and supporting continuous improvement.

Requirements

Journeyperson trade ticket (HET, Welding, Machinist).
Experience with Preventative Maintenance procedures.
Proven leadership and supervisory experience.
Strong understanding of safety protocols, and contamination control.
Financial acumen and ability to interpret KPIs.

Nice To Haves

Familiarity with collective agreements and performance management processes is an asset.

Responsibilities

Champion a culture of safety through daily reviews and compliance with NSC standards.
Lead and mentor technicians and apprentices, providing coaching and performance feedback.
Oversee job planning and execution, ensuring repairs align with scope and quality standards.
Act as a communication link between field technicians and customer-facing teams.
Drive continuous improvement by identifying safety and process opportunities.
Ensure compliance with SOPs, timecard accuracy, and contamination control protocols.
Contribute to operational KPIs including safety, customer satisfaction, and productivity.
Spend most of your time with the field technicians monitoring job progress.
Assign technicians to jobs and manage manpower availability.
Review tooling, parts, and technical issues to prevent delays.
Communicate job updates and changes to internal and external stakeholders.
Track performance metrics and implement lessons learned for future jobs.