Service Specialist

Aon Corporation • Cremorne, Victoria

9d • Hybrid

About The Position

As a Service Specialist, you will help deliver the smooth operations of our National Service Team and support business objectives. Through collaboration with our team of Brokers, this role will deliver outstanding customer service and comprehensive administrative assistance. Part of our insurance & construction industry service support team, you will be responsible for updating various client information into our internal systems, whilst supporting clients during their insurance application process. You will handle a range of administration and customer service tasks for a variety of our clients and partners. Our joint venture provides us with the unique opportunity to demonstrate the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry. HIA is Australia’s only national building industry association, representing the interests of the housing industry at regional and national levels. Our extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more. Aon is in the business of better decisions. A leading global professional risk, retirement, and health solutions services firm, at Aon we shape decisions for the better, to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Requirements

• Demonstrated strong administration and customer service skills
• Able to follow financial / insurance procedures and investigate issues to solve problems
• Can work autonomously and in a fast-paced environment, leveraging time management abilities
• Ability to assess and complete work with a high level of attention to detail
• Able to prioritise multiple sophisticated tasks to ensure deadlines are met
• Professional communication and presentation skills
• Positive attitude and a willingness to contribute to a high performing team and culture
• Demonstrated experience in a customer service environment and team collaboration
• Comparable client servicing / sales experience
• Comparable insurance proven experience
• Intermediate experience using software programs, such as MS Office and CRM platforms

Responsibilities

• Handle enquiries and requests interacting through web portals, email and phone calls
• Through knowledge-based development, manage a variety of service and administration tasks, including insurance applications, amendments and cancelations, policy renewals and handling client payments
• Check and process Home Warranty and Domestic Building Insurance applications
• Supervise insurance policies and deadlines to send renewals out within contractual timeframes
• Maintain and update client CRM databases and online platforms, including data entry of client information into Aon systems a shared inbox across the team
• Working with Excel data and reports to manage efficient and accurate invoicing
• Collaborate and manage key stakeholders, including Broker, services and Insurance teams, as well as providing customer service where required

Benefits

• Comprehensive benefits package
• Agile, inclusive environment
• Handle wellbeing and work/life balance
• Two “Global Wellbeing Days” each year
• Variety of working style solutions
• Smart Working
• Continuous learning culture
• Reasonable accommodations for individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed