Service Specialist

Greenheck Group•Schofield, WI

13d•Hybrid

About The Position

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles. As the Service Specialist, you will serve as the primary point of contact for assigned service engagements, guiding each project from sale through turnover. You will coordinate customers, contractors, vendors, and internal partners while using problem-solving and technical knowledge to keep scope, schedule, cost, and communication on track.

Requirements

2-4 years of relevant work experience.
Associate degree or equivalent years of job experience.
Strong customer service, communication, initiative, professionalism, quality, and productivity skills.
Ability to problem solve independently within established guidelines.

Nice To Haves

Experience with Microsoft Dynamics CRM, Excel, and project-management software such as Procore is preferred.

Responsibilities

Own the service lifecycle from vendor purchase-order generation through job closeout.
Coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables.
Serve as the primary customer-facing contact, provide proactive status updates, and resolve routine customer issues within established guidelines.
Track project activity, identify risks and trends, and maintain detailed service documentation.
Collaborate with vendors and contractors to support timely service delivery.
Manage and document routine change orders within defined authority limits, escalating non-routine or higher-risk changes when needed.
Review and resolve routine invoice discrepancies and adjustments; escalate complex issues appropriately.
Troubleshoot and resolve moderately complex service issues using process and product knowledge.
Document service calls, product questions, and field issues, and proactively monitor accounts and projects to prevent delays.
Identify process-improvement opportunities and partner with more senior Service Specialists on implementation.