Service Specialist - Executive Health Desk
About The Position
The Service Specialist- Operations serves as an ambassador of the practice and interacts with patients, guests, and other individuals by telephone, website, email, and in person. The role responds to patient inquiries, promotes services, schedules appointments, handles patient registration and check-in/check-out, rooms patients, performs desk and clerical functions, and supports patient needs. The specialist serves as a direct contact or resource for patients and guests and may function as an International Service Specialist or general Service Specialist. The position organizes and arranges resources to address inquiries, solve problems, and respond to immediate operational issues. It performs service recovery when needed and escalates patient concerns appropriately. The specialist understands and promotes Operations and helps patients establish an ongoing relationship with Mayo Clinic. Participation in an on-call rotation is required.
Requirements
- Successful completion of an associate degree and 3 years of customer service experience, such as administrative, physician’s office, appointment scheduler, or service industry experience; OR successful completion of a college diploma program and 4 years of customer service experience in a comparable area.
- Must attach a full listing of education completed beyond High School Diploma/GED, including program name and credential type.
- Ability to work independently and as part of a team.
- Strong organizational skills, attention to detail, and ability to handle multiple demands simultaneously.
- Strong written and verbal communication skills.
- Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel.
- Demonstrated analytical and problem-solving skills.
- Ability to multitask and prioritize workload.
- Superior interpersonal and customer service skills that contribute to a cooperative and productive atmosphere and patient experience.
- Ability to adapt flexibly to a changing work environment and maintain job-related skills and activities.
- Ability to participate in an on-call rotation.
- Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.
Nice To Haves
- Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role.
- Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in the International Center.
- Experience with patient scheduling, registration systems, and customer relationship management systems.
- Previous Mayo Clinic experience is strongly preferred.
Responsibilities
- Respond to patient inquiries through telephone, website, email, and in-person interactions.
- Actively promote services and support patient needs.
- Schedule appointments and perform patient registration, check-in/check-out, and rooming.
- Perform desk and clerical functions and serve as a direct contact or resource for patients and guests.
- Organize and arrange resources to address inquiries and solve problems.
- Respond to immediate operational issues as they arise.
- Perform service recovery and escalate patient concerns appropriately.
- Understand and promote Operations and assist patients in establishing an ongoing relationship with Mayo Clinic.
- Participate in an on-call rotation.
- May function as an International Service Specialist or general Service Specialist.
Benefits
- Medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
