Service Specialist Manager - Grand Forks

First Community Credit Union•Grand Forks, ND

20h•Onsite

About The Position

The Service Specialist Manager is responsible for leading the member service functions and reception departments across multiple branch locations within an assigned market. This role ensures exceptional member service, strong sales performance, and operational excellence while maintaining compliance with all credit union policies, procedures, and regulatory requirements. The Service Specialist Manager provides direct supervision, coaching, and development of branch service staff, serving as a working leader who supports daily operations, guides staff performance, and ensures accurate and efficient member transactions. This position plays a critical role in strengthening member relationships, supporting growth objectives, and fostering a positive, engaged, and service‑driven team culture aligned with FCCU's core values.

Requirements

High school diploma or equivalent required.
Minimum of two years of experience in a financial institution, including at least one year of cash‑handling experience.
At least two years of experience leading, training, or supervising others.
Strong knowledge of consumer and business deposit products, services, and related operational procedures.
Excellent interpersonal, communication, organizational, and decision‑making skills with the ability to resolve issues effectively.
Proficiency in Microsoft Office and financial systems, with strong data entry, navigation, and multitasking abilities.

Responsibilities

Lead and manage member service and reception operations across multiple branch locations to ensure service excellence, sales support, and regulatory compliance.
Supervise, coach, and develop assigned branch personnel, fostering a positive, professional, and high‑performing team environment.
Lead by example in sales and service behaviors by identifying member needs and promoting appropriate products and services.
Provide daily leadership through work assignment, scheduling, training, performance management, and review of work for accuracy and efficiency.
Oversee branch cash operations and internal controls, including vault security, cash ordering, balancing, audits, and dual control procedures.
Serve members directly by processing transactions, opening and maintaining accounts, resolving issues, and ensuring compliance with policies and procedures.