Service Specialist - Implementation Client Consultant

Paychex•Cincinnati, OH

66d•Onsite

About The Position

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Requirements

Prior Payroll Processing Experience
Bachelor's Degree
Customer Service
Prioritization
Operations
Detail Oriented
Communication
Customer Relationship Management
Paychex
Data Entry
Process Improvement
Human Resources Information System (HRIS)
Salesforce
Service-Level Agreement
Data Analysis
Tax Preparation
Tax Returns

Responsibilities

Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
You will be required to work mandatory overtime during peak seasons to meet the demands of the business.