Service Specialist II, BMS

Schneider Electric•Ashburn, VA

23d

About The Position

The Service Specialist II, BMS is responsible for resolving complex customer system issues promptly and to the customer's satisfaction. The role troubleshoots and repairs customer systems, performs scheduled maintenance and warranty work, and assesses customer needs to suggest expanded product offerings and system improvements. The position also supports minor system modifications and the development and implementation of hardware selections and software applications for assigned customers.

Requirements

Three or more years of trade and/or relevant work experience.
Demonstrated focus on the customer.
Offer and application knowledge.
SSX/EcoStruxture or Tridium knowledge and experience.

Responsibilities

Assist with cost estimates for minor system modifications.
Independently troubleshoot and repair complex customer systems.
Develop and implement hardware selections and software applications for assigned customers.
Check out and start up control systems.
Start up, program, and check out VFDs; load and test system databases.
Coordinate subcontractor activities when necessary.
Complete documentation for assigned tasks.
Suggest system improvements and modifications.
Perform scheduled maintenance and warranty work.
Analyze customer needs and suggest expanded product offerings to existing customers.

Benefits

Opportunity for career advancement and upward mobility.
Excellent overall benefits package.
Medical, dental, vision, and basic life insurance.
Benefit Bucks.
Flexible work arrangements.
Paid family leaves.
Well-being programs.
12 holidays per year.
15 days of paid time off per year.
Company share ownership.
401(k) with match.
Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms such as Coursera.
Volunteer leave and military leave benefits.