Senior On-Site Service Specialist, Hospitality

Ricoh•Vancouver, BC

5d•Onsite

About The Position

As a Hospitality Clerk, you will play a key role in creating an exceptional experience for our clients by ensuring every meeting and event runs seamlessly. Working closely with the Hospitality Coordinator and Site Manager, you’ll help set-up high quality food and beverages services, maintain welcoming and organized meeting spaces and common areas. In addition, you will process daily transactions for the on-site café. This is an excellent opportunity for a service-oriented professional who takes pride in presentation, values attention to detail, and thrives in a fast-past, professional environment.

Requirements

High School Diploma or equivalent.
Minimum of 2 years’ experience in hospitality, catering, or food service – preferably in a professional or corporate environment.
Valid alcohol service certification (e.g., Serving it Right).
Valid Food Safe Level 1 or equivalent.
Ability to lift or push up to 30 lbs.
Service-oriented with strong attention to detail and professionalism.
Excellent organizational and time management skills.
Strong communication abilities; comfortable interacting with clients, guests and firm leadership.
Adaptable and able to multitask in a fast-paced, high expectation environment.
Team player with a positive attitude and commitment to maintain firm standards.
Basic proficiency in Microsoft Office.

Responsibilities

Prepare and set up meetings rooms for food and beverage service, following event orders and daily schedules.
Deliver, retrieve and arrange catering orders; ensure prompt, professional service for all meetings and events.
Break down and reset rooms according to timelines and cleanliness standards.
Follow the Firm’s Best Practices for food service and adhere to all food safety, sanitation and handling procedures.
Ensure all tabletop items – linens, glassware, cutlery etc. are clean, polished and properly arranged.
Support internal events by coordinating set-up and providing efficient service.
Maintain kitchen, café and coffee areas to a high standard of cleanliness and organization.
Monitor and restock inventory supplies.
Assist in receiving, storing and organizing deliveries.
Deliver welcoming, professional and discreet customer service for all internal and external clients.
Anticipate meeting and event needs to ensure seamless execution.
Have a team-oriented approach to service delivery.