Service Specialist - Executive Health Desk

Mayo Clinic • Rochester, MN

2d

About The Position

The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist.

Requirements

• Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Responsibilities

• Serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person.
• Responds to patient inquiries.
• Actively promotes services.
• Schedules appointments.
• Performs patient registration, check-in/check-out, and rooming.
• Handles desk/clerical functions.
• Supports patient needs.
• Serves as a direct contact or resource to patients and guests.
• Participates in an on-call rotation.
• Organizes, assembles, and arranges resources to address patient inquiries, solve problems, and respond to immediate operational issues.
• Performs service recovery when needed.
• Escalates patient concerns appropriately.
• Understands and promotes Operations.
• Assists patients with establishing an ongoing relationship with Mayo Clinic.
• May function as an International Service Specialist or general Service Specialist.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees