Service Solutions Technician I

GTA • Tamuning, GU

2d • Onsite

About The Position

Our highly motivated and resilient group is driven by providing a best-in-class Customer Experience while staying true to our Company Values. We embrace a team culture while still maintaining an independent workforce. Challenged daily with the environmental as well as troubleshooting and installation responsibilities we can always look forward to feeling fulfilled that we are working for something larger than ourselves and GTA.

In line with our position title, we are encouraged by individuals which take the words “SERVICE” and “SOLUTIONS” seriously. If you are interested in working in an independent work environment with strong emphasis on delivering a GREAT customer experience, we want you. You will be required to have strong decision-making skills and institutional knowledge to overcome any obstacles you are faced with daily.

As a Service Solutions Technician I, you will be in charge of providing Service Delivery (installs) and Service Assurance (repairs) to our valued customers daily. The SS Technicians are expert problem-solvers who work well under pressure and in all weather conditions. They must be analytical and enjoy working with their hands. Technicians should also be excellent communicators and enjoy challenges. In addition to these traits, we are looking for applicants with the following skillsets.

Requirements

• High School Diploma or equivalent required.
• Six (6) months of experience in installation, maintenance, and repair of POTS, internet, digital tv service and associated equipment (or related industry experience).
• Current, valid driver's license maintained throughout employment
• Basic understanding of electricity
• Ability to obtain and maintain special passes for military, airport, and other installations as business needs require
• MS Office proficiency (Word, Excel, PowerPoint); basic office computer skills
• Ability to apply standard trades methods, procedures, tools, materials, and equipment for POTS, Fiber, Wireless Home Internet and comparable systems installation, maintenance, and repair
• Ability to identify differences in wire and color codes

Responsibilities

• Work under adverse conditions (extreme heat, rain) and confined spaces
• Using hand and power tools such as screwdriver, butt set, cordless drills, hammer, diagnostic equipment, etc.
• Applies safe work practices on the job
• Ability to follow oral and written instructions
• Skilled in the safe operation of motor vehicles
• Performs related duties as assigned
• Knowledge in various telecommunications systems and practices
• Basic diagnostic skills
• Ability to meet physical requirements of the positions such as standing, bending, and lifting for up to an 8-hour period
• Ability to promote the Company culture and mission to all employees, vendors, customers.
• Technical skills: Working knowledge of computer systems/software and computerized billing
• Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
• Organizational support: Ability to follow company policies and procedures, complete tasks thoroughly, accurately, and efficiently
• Attendance/Punctuality: Consistently at work and on time for scheduled shift and department or customer scheduled meetings; ensures work responsibilities are covered when absent.
• Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

Benefits

• Family Medical Leave Act (FMLA)
• Uniform Services employment and Reemployment Act (USERRA)
• Reasonable accommodations in accordance with the ADA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED