Service Shop Foreman (60107)

Parks Automotive Group•Cornelius, NC

23h•Onsite

About The Position

The Service Shop Foreman is responsible for overseeing the daily operations of the service department, ensuring high-quality repairs, managing technicians, and maintaining compliance with regulations and manufacturer policies. This role involves recruitment, training, performance management, customer satisfaction, and maintaining a safe and efficient work environment.

Requirements

Two to four years of related experience or training, or an equivalent combination of education and experience.
Proficiency in MS Outlook, Excel, and Word.
An excellent understanding of work optimization techniques.
Good knowledge of applicable safety regulations and procedures.
Excellent verbal and written communication skills.
Strong leadership abilities.
Good time management and problem-solving skills.
A willingness to work long hours and overtime, if needed.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to define problems, collect data, establish facts and draw valid conclusions.

Nice To Haves

Automotive Service Excellence (ASE) Certifications recommended

Responsibilities

Recruit, hire, and motivate qualified service technicians.
Assist technicians in developing their skills and provide technical support.
Understand and comply with federal, state, and local regulations (e.g., hazardous waste disposal, OSHA Right-to-Know).
Ensure compliance with manufacturer warranty and policy procedures.
Ensure all department employees receive appropriate manufacturer training.
Conduct regular performance reviews for technicians.
Assign repair orders equally and fairly.
Execute the service SOP (Standard Operating Procedures) at all times.
Dispatch repair orders in AutoPoint and monitor technician recommendation guidelines.
Train, execute, and hold staff accountable for AutoPoint execution.
Ensure repairs are charged out correctly.
Monitor the progress of each repair order throughout the day.
Maintain high-quality service repairs and minimize comebacks.
Conduct periodic spot checks of completed jobs for thoroughness and quality.
Road test vehicles to quality-check work performed.
Account for all documents, ensuring none are missing and all are processed correctly.
Establish and maintain a customer follow-up program to confirm satisfaction.
Handle all customer complaints within 24 hours, informing other managers as appropriate.
Manage department performance using tools like the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
Monitor technicians' daily productivity reports and corresponding payroll records.
Monitor shop conditions, including cleanliness, safety, and the state of shop equipment.
Report problems to the service manager or dealer.
Ensure the proper care, storage, and inventory of special tools.
Keep abreast of new equipment and tools available and recommend purchases.
Attend manager's meetings as requested.
Strive for harmony and teamwork within the department and with all other departments.
Maintain a safe work environment.
Maintain professional appearance.
Perform other tasks as assigned.