Service Shift Manager/Foreman - Humboldt

Pattison Agriculture Limited•Humboldt, SK

3d•Onsite

About The Position

At Pattison Agriculture, we are looking for a Service Shift Manager/Foreman to join our fast-paced, energetic dealership in Humboldt, SK. In this role, you will manage, coordinate, and direct the workload of the Service Department for maximum efficiency and productivity, with a commitment to delivering exceptional service to our customers. As part of one of Canada's top John Deere dealer organizations, you will help deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Requirements

Ability to operate vehicles/equipment used for diagnostic purposes
5+ years performing complex service repairs/maintenance
Ability to lift at least 40 lbs repeatedly; 40-75 lbs on occasion.
Ability to work flexible hours, varying shifts, weekends, and holidays
Valid driver’s license required
Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent
Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
Ability to use current business systems, working knowledge of computer functions and use.

Responsibilities

Assign/schedule all service department jobs for technicians based on their skills/knowledge
Motivate, inspire, and assist new and existing employees in their pursuit of excellence through coaching, training, and development
Optimize shop efficiency and flow to avoid lost billable hours
Ensure effective communication and follow up with customers and employees
Identify opportunities for process improvement and training opportunities
Provide back up support for Service Business Manager in their absence and during peak seasons
Direct/assist employees in diagnosis/troubleshooting of machine problems
Perform final checks/approvals on equipment before start of work order
Provide exceptional customer service consistently above standards
Assist service support staff in quoting repairs and maintaining accurate records
Build effective and productive team dynamics with all internal departments
Conduct safety meetings, encourage safe working habits