Service Scheduling Specialist

Puklich Chevrolet•Bismarck, ND

1d•Onsite

About The Position

The Business Development Center Representative - Service answers all incoming calls to the dealership Service department. A successful Business Development Center Representative needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team-building with all dealership departments.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Previous phone experience preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Valid Driver's License
Clean Driving Record

Nice To Haves

Bilingual is a Plus

Responsibilities

Sets appointments for Service Department
Maintains an accurate daily log that reflects all service activities related to Business Development Center activity in the dealership.
Ensures proper follow-up of all potential buyers by adding information to the Business Development Center tracking tool.
Provides effective communication throughout the Business Development Center as well as interdepartmentally.
Downloads and follows up on all dealership manifest and opportunities lists.
Answers inbound calls for service.
Responds to requested appointments from the website.
Makes outbound prospecting calls inviting prospects to the dealership.
Make CSI follow-up calls.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains a clean work area.
Maintains professional appearance.
Sets a good example by maintaining a healthy work demeanor and cooperating with other managers and fellow employees in a positive spirit of teamwork.
Represents Puklich Chevrolet positively when out in the community.
Able to adhere to a strict attendance policy