Service Sales Specialist
Evac Group•Hollywood, FL
About The Position
Evac is a global leader in sustainable water, waste, and wastewater technologies, corrosion protection, and freshwater systems. We are seeking a proactive and customer-focused Service Sales Specialist to join our Service Sales team, specifically supporting the Cruise segment. This role involves managing service inquiries, preparing quotations, building customer relationships, and contributing to the growth of our services. The ideal candidate is hands-on, solution-oriented, and thrives in a dynamic international environment, eager to turn service needs into business opportunities.
Requirements
- Engineering degree or related field
- Several years of experience in service sales and/or direct interaction with Evac's end customers about our products and technologies.
- Strong technical understanding and the ability to explain complex solutions of the Evac portfolio
- Experience in and ability to create service offers and service value propositions.
- Excellent communication skills and a customer oriented mindset.
- Structured, solution driven, and pragmatic approach to work.
- Strong organizational and analytical skills.
- Ability to work well with cross functional teams and build strong internal/external networks.
- Skilled in MS Office, Jira, Salesforce, SharePoint, QlikView, Arte Arc and ERP systems.
- Fluency in English.
Responsibilities
- Handle service sales inquiries and create quotations for customers.
- Support M&O Sales in preventive maintenance and onboard service cases.
- Participate in onboard courtesy visits to identify new sales opportunities and strengthen customer relationships.
- Coordinate and ensure correct order processing according to service procedures.
- Create and manage CRM opportunities based on annual maintenance recommendations.
- Provide accurate and timely quotes for recommended services.
- Ensure high customer satisfaction through coordinated and well executed service sales work.
- Work closely with internal teams: Customer Service, Sales, Purchasing, Product Management, Project Management, and Onboard Service.
- Support R&D and Project Management in customer workshops.
- Contribute to the development of improved working practices, sales tools, and performance statistics.
- Proactively identify fleet level sales opportunities together with Product Management.
Benefits
- Internal career move opportunities
- Broader business perspective development
- Direct impact on customer success and service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
