Service Sales Specialist

GMM Pfaudler•Rochester, NY

8d•Hybrid

About The Position

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets. The primary role is for sale of Aftermarket (AM) parts, to provide customer service and to be a technical resource to achieve the Sales targets for the Rochester, NY division and is responsible for actively driving and managing the sales process. Working in conjunction with the sales team as the key technical advisor and product advocate, the Service Sales Specialist must be a self-motivated person who desires to work in a fast-paced and results-oriented environment. Must be able to identify and provide reliable solutions for technical issues to assure complete customer satisfaction through all stages of the sales process. The Service Sales Specialist must be able to establish and maintain strong relationships with sales, manufacturing and customers throughout the sales cycle. Experience and success could lead to opportunities for growth potential.

Requirements

B.S. degree preferred in a technical field or equivalent experience and technical training.
Must possess at least 1-3 years' related technical experience.
Must have strong communications skills, written and verbal, be a self-starter, able to multi-task, well organized and work autonomously.
Proficient in Word, Excel and PowerPoint.
Ability to read, interpret and understand technical documents for industrial equipment such as equipment drawings and data sheets, customer specifications and operating and maintenance manuals.
Ability to compose technical documents including customer proposals and routine reports and customer correspondence.
Ability to speak effectively with a single customer or small customer groups either over the phone or for customer presentations.
Ability to calculate figures and amounts such as costs, discounts, interest, commissions, proportions, percentages, area, circumference, volume, temperature, pressure and convert between American and SI units.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems and troubleshooting of customer equipment for AM sales.

Nice To Haves

Experience in the chemical industry is desirable.
Previous sales experience is preferred.
Ability to travel occasionally by car or air.

Responsibilities

Work directly with customers and field sales force for their technology inquiries.
Review customer inquiry specifications and communicate with customer to determine needs.
Articulate technology and product positioning to both business and technical users.
Customer communications/support throughout the proposal and order stages as well as post-order follow-up/support.
Listen, understand and convey customer requirements.
Prepare cost estimates and develop technical proposals.
Work with Engineering and Procurement for continuous design and cost improvements.
Maintain accurate records to target accounts, opportunities, quotes, projects, and maintain contacts and correspondence in company approved databases.
Review customer orders and terms and conditions for accuracy and conformance with corporate guidelines and business practice.
Enter orders into business system.
Set up and maintain customer electronic and/or paper files.
Possible travel to customer sites to promote sales, review applications and proposals to close orders.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Maintain professional business relationships within target accounts.
Provide status of ongoing and future projects.
Identify customers' needs and sales opportunities to help future growth.
Work with manufacturing representatives on Pfaudler products and inquiries.
Work closely with the Operations department to monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Complete post-project reviews for knowledge of process design changes or improvements necessary for the system and leverage this knowledge for future proposals and orders.
Rotate on a monthly basis, afterhours and weekends, 24/7, for emergency coverage, for customer emergency orders and technical requests, as needed.