Service Sales Specialist

Encore Fire Protection•Williston, VT

13d•Remote

About The Position

The Service Sales Specialist at Encore is responsible for turning technical inspection findings into a clear plan of action for customers. This role involves quoting repair work, explaining the importance of system maintenance, and guiding customers through the process from initial confusion to confident decision-making. The specialist will work efficiently, follow through on commitments, and ensure a smooth experience for customers who rely on Encore for safety.

Requirements

2+ years in inside sales, estimating, or customer service, ideally in a trade, service, or technical environment.
Comfort reading inspection reports, service documents, or technical work orders and knowing what questions to ask.
Strong verbal communication skills; ability to explain a complicated problem clearly and confidently to someone with no technical background.
Highly organized with the ability to juggle a high volume of open quotes, follow-ups, and deadlines without things slipping.
Persistence, resilience, and a genuine ease with direct, honest conversations.
Proficiency with Microsoft Outlook, Word, and Excel.
Mindset to learn new tools quickly.
Willingness to self-teach platforms like HubSpot and ServiceTrade as needed.
A people-first approach — build trust with customers and internal teams by being prepared, reliable, and easy to work with.

Nice To Haves

Experience in life safety, fire protection, or another building services or route-based service business.
Ability to manage own workload and hit numbers.
Prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools.
Experience partnering directly with outside sales, operations, and service teams to support shared revenue goals.
Familiarity with NFPA codes or AHJ compliance requirements.
Demonstrated ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy.

Responsibilities

Review completed inspection reports and identify all deficiencies noted by technicians or inspectors.
Generate accurate quotes for repairs, replacements, adds, moves, and changes (MAC) across fire alarm, sprinkler, and suppression systems.
Prioritize and clearly communicate deficiency urgency levels, from AHJ-required immediate corrective action to preventive or code-advisory items.
Utilize established pricing tools, templates, and approval thresholds to generate quotes quickly using the Service Delivery Platform, ServiceTrade.
Contact customers promptly after inspections to discuss findings and recommendations.
Translate technical deficiency language into plain terms that customers can understand and act upon.
Address questions regarding compliance timelines, system consequences, and repair options.
Follow up persistently on open quotes and outstanding approvals using a defined cadence.
Maintain a professional, consultative tone in all customer interactions.
Manage an active pipeline of open deficiency quotes at various stages of follow-up.
Track all activity in the CRM/quoting system and maintain current records.
Meet or exceed activity and conversion targets for quote volume, response time, and close rate.
Escalate high-priority or time-sensitive compliance situations appropriately and quickly.