Service Sales Representative

Allied Fire Protection•Carrollton, TX

16d•Onsite

About The Position

The Service Sales Representative is responsible for identifying deficiencies, preparing proposals, and communicating with customers to ensure satisfaction and retention. This role involves meeting sales goals, maintaining customer relationships, and adhering to company procedures. The representative will also conduct job site surveys, prepare reports, and participate in ongoing training and team meetings.

Requirements

Minimum education of High School Diploma or Equivalent
General understanding of Microsoft office products
Previous experience with customer service in an office setting
CRM or Salesforce experience
Strong verbal skills and written communication, and time management skills
Ability to take direction from upper management
Accurately complete and maintain all paperwork
Demonstrate positive teamwork and ability to be a team leader and mentor
Maintain a clean and safe work environment
Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills
Ability to professionally communicate with customers and provide excellent customer service

Nice To Haves

Sprinkler or Alarm Service Sales experience a plus
Sprinkler or Alarm Inspection experience a plus
RME-I preferred
Strong Technical experience in sprinkler

Responsibilities

Identify deficiencies noted in ServiceTrade and/or Inspection Reports generated from Building Reports or AFP approved inspection reports and prepare proposals.
Communicate effectively with Inspection Teams to ensure clear understanding of deficiencies noted and means of correction.
Create deficiency proposals as outlined in standard operating procedures.
Create service repair related proposals as needed as outlined in standard operating procedures.
Communicate deficiency and repair proposals directly with primary service sales account representatives or with customers via ServiceTrade functions, phone, fax and/or email.
Assist with emergency service or deficiency inbound calls, including follow up on leads and deficiency proposals.
Meet or exceed sales budget goals set by service sales manager.
Promote a positive ongoing relationship with both internal and external customers and end users.
Estimate hard bid contracts and provide a proposal to the customer on the bid date.
Conduct job site surveys to ensure the accuracy of the estimate.
Prepare assigned reports needed for invoicing (Customer set up sheet).
Maintain inspection and service sales log for all deficiency bids exceeding Quality Check and Audit threshold amounts.
Demonstrate effective communication skills when interacting with all internal and external customers.
All other duties assigned.