Service Sales Representative

Gutor • Edmonton, AB

8d • CA$115,000 - CA$125,000 • Hybrid

About The Position

Gutor is a leading international manufacturer of UPS systems for industrial applications, with over 75 years of experience delivering high-quality products and services. The company serves demanding industries such as oil & gas, petrochemical, chemical, nuclear, and transportation, and has a global presence with over 600 employees in more than 30 countries. Gutor is committed to providing excellent customer support through a team of experienced engineers and technicians.

Requirements

• Degree or Diploma in Electrical/Electronics or Business
• 3-5 years of sales experience.
• Strong sales, business development, and prospecting capabilities
• Proven negotiation, influencing, and closing skills
• Ability to build and maintain long-term client relationships
• Customer-focused mindset with strong client service orientation
• Excellent presentation, communication, and interpersonal skills
• Ability to consistently achieve sales targets and business objectives
• Strong territory/account management and sales planning skills
• Self-motivated, results-oriented, and able to work independently
• Creative problem-solving and proactive decision-making abilities
• Strong product knowledge and ability to articulate value propositions effectively

Responsibilities

• Builds business by identifying and selling prospects & maintaining relationships with clients.
• Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services.
• Personally contacts and secures new business accounts/customers.
• Sells products by establishing contact and developing relationships with prospects & recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Maintains quality service by establishing and enforcing organization standards.
• Meeting sales targets set for the territory.
• Updating customer data base, record and process orders.
• Keeps management informed by submitting activity and results reports, such as weekly work plans, and monthly and annual territory analyses.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports & making recommendations to management.
• Contributes to team effort by accomplishing related results as needed.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Customer Care: Employees in this position must prioritize customer care and maintain strong relationships with customers, recognizing them as the top priority.
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Identifies advantages and compares organization’s products/services.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.

Benefits

• The base salary range for this position is $115,000-$125,000 CAD, depending on experience and qualifications.
• Performance-based bonus
• Paid holidays and vacation
• Comprehensive health, dental, and vision coverage
• Life Insurance and AD&D coverage
• Short-Term and Long-Term Disability benefits
• Health Care Spending Account (HCSA)
• 24/7 Telemedicine access
• Employee Assistance Program (EAP)
• Emergency Travel Assistance
• Optional Life and AD&D Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree