Service Sales Manager

Bay Ridge Honda•Brooklyn, NY

2d•Onsite

About The Position

Bay Ridge Honda is looking for an experienced, hands-on Automotive Service Sales Manager to lead and develop our service advisor team. This is not a position for someone who wants to manage from an office. We need a strong leader who can stay involved in the daily operation, hold advisors accountable, communicate with customers, and make sure every opportunity receives the proper follow-up.

Requirements

Automotive service advisor or service management experience.
Strong sales, leadership, and customer service skills.
Proven ability to sell maintenance and repair recommendations.
Ability to coach advisors and hold the team accountable.
Strong follow-up and organizational skills.
Comfortable handling difficult customer situations.
Ability to communicate effectively with advisors, technicians, and management.
Experience with dealership management systems, preferably Reynolds and Reynolds.
A hands-on leadership style and a strong sense of urgency.
Someone who understands that customer experience and profitability must work together.

Responsibilities

Oversee, coach, and support the service advisor team.
Monitor open repair orders, customer updates, and advisor follow-up.
Contact customers regarding declined and previously recommended work.
Help advisors present repairs and maintenance clearly and confidently.
Handle escalated customer concerns and resolve issues professionally.
Follow up with technicians and managers to keep repairs moving.
Ensure customers receive accurate updates and realistic completion times.
Track advisor performance, sales, gross profit, CSI, and other key metrics.
Review inspections and repair recommendations for missed opportunities.
Promote available payment options when appropriate.
Maintain accountability for appointments, workflow, callbacks, and customer communication.
Help create a consistent process from customer arrival through vehicle pickup.
Build a culture focused on hospitality, teamwork, urgency, and results.