Account Manager

Otis Elevator Co.•Knoxville, TN

About The Position

Otis is growing and we are recruiting a Service Sales Consultant to cover Knoxville, TN territory and reporting to the Service Sales & Operations manager. The main goal of the role is to achieve sales growth through developing a customer prospect pipeline focusing on winning new maintenance contracts, with additional responsibility for selling incremental repair projects. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Requirements

You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
You have initial experience in the sale of technical service agreements requiring consultation.
You have a strong customer and service orientation, including excellent interpersonal skills
You are characterized by a high level of commitment and reliability.
You are target focused, with the ability to work at pace in a demanding, complex, corporate organization

Responsibilities

Manage a portfolio of elevator units through maintaining good working relationships with existing customers
Serve as primary contact for timely resolution of customer needs surrounding inquiries
Develop new customers via cold calling, networking, bids and tenders
Develop your own sales strategy to achieve sales targets
Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
Conduct sales negotiations and close deals
Collaborate with fellow team members, including other sales representatives and field colleagues

Benefits

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities