Service Sales Account Manager - Bellevue, WA

Daikin Comfort•Bellevue, WA

22h

About The Position

The Service Sales Manager is responsible for driving profitable service revenue growth by developing long-term customer relationships and expanding preventative maintenance, repair, monitoring (including HERO), and turnkey retrofit solutions. This role protects and grows the installed base, particularly VRV systems, by identifying opportunities to bundle maintenance, equipment upgrades, controls improvements, and mechanical retrofits into comprehensive service solutions. The position balances revenue growth with margin protection while collaborating closely with operations and equipment sales to deliver a strong HVAC owning experience and sustainable business results. The role applies advanced knowledge of the job area, manages projects and processes independently with limited supervision, and coaches and reviews the work of lower-level professionals. Problems faced are difficult and sometimes complex, requiring a new perspective on existing solutions.

Requirements

Understanding of the HVAC contracting business.
Ability to read and understand construction documents/drawings.
Strong customer service skills and relationship management skills with the ability to generate new business through creating and carrying out a sales plan.
Working knowledge of MS Office – Excel, Word, PowerPoint, Outlook, SharePoint.
Effective Project Management skills, working knowledge of PM software.
Ability to establish positive working relationships with internal and external customers and employees.
Excellent verbal and written communication and presentation skills.
Change management skills- implementing new processes and procedures.
Demonstrated analytical and problem-solving techniques.
Effective organizational and time management skills including ability to prioritize and on-time completion of projects.
Ability to apply good judgement and strong work ethics and integrity on the job.
Ability to adapt quickly to change and work effectively on various types of activities.
Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives.
Ability to maintain a flexible work schedule to travel to work sites / customer locations to accommodate account/client needs.
Ability to practice safe work habits and follow company policies/procedures including safety guidelines.
Minimum 3-5 plus years of sales experience in HVAC Industry.
Bachelor’s degree in engineering, HVAC, or Construction Field (or equivalent, relevant industry experience).
Valid driver’s license required without driving restrictions.

Responsibilities

Develop and execute territory plans aligned with service growth goals.
Build relationships with owners, facility teams, and contractors to position AirReps as a long-term service partner.
Drive adoption of preventative maintenance, HERO monitoring, and lifecycle service strategies—especially for VRV systems.
Drive turn-key projects with end user accounts for retro-fit, upgrades, and replacements.
Identify new service verticals and expansion opportunities within existing accounts.
Manage project opportunities from design through bid, award, and turnover.
Lead pricing strategy in coordination with sales management to protect margin.
Support bid-day activity and contractor negotiations.
Maintain accurate pipeline, backlog, and project data in Salesforce.
Coordinate closely with service operations to align sales commitments with execution capacity.
Ensure clear turnover of service agreements and retrofit projects.
Drive renewals, customer retention, and cross-sell opportunities with equipment teams.
Follow standardized service sales processes and reporting expectations.
Participate in training, product launches, and internal sales initiatives.