Service Router

Bay Alarm Company • Concord, CA

4h • Onsite

About The Position

Ensure that service problems with alarms are addressed in a timely manner. Answering phone calls to schedule and route service tickets. Work with customers calling in need of repairs. Technicians or Service Managers may request follow up service tickets.

Requirements

• No prior experience required.
• 1-2 years dispatch preferred.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Good communication skills required.
• Basic data entry and retrieval skills required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Responsibilities

• Answer phones and route service.
• Assign service tickets to technicians.
• Arrange appointment times with customer and service technician.
• Follow up on parts with branch shops.
• Take payments over the phone.
• Create and schedule sales leads as required.
• Coordinate heavy radio traffic.
• Report issues to supervisors.
• Process documentation as required
• Maintain database updates and resolutions.
• All other miscellaneous responsibilities and duties as assigned.

Benefits

• medical
• dental
• vision
• life insurance
• 401(k) with company match
• long term disability
• Vacation
• Sick Time
• Holidays
• Bay Alarm Days
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs
• Alarm System Purchase Plan
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED