Service Route & Inventory Rep

Club Assist US LLC•Dover, NH

16h•Onsite

About The Position

The Service Route & Inventory Rep (SRIR) will support their Managers in the supply and service to his/her established customer base. This role is accountable for providing quality service, distribution of goods and great customer service support to our customer. The SRIR must be able to deal with a large and diverse range of products, as well as a large customer base. This position must work well under pressure – and effectively as a team member. The SRIR must be able to cope effectively with difficult situations and multiple demands. This position will be responsible for administration of the receipt, storage, and dispatch of battery inventory. Ensuring accurate inventory records are maintained and conducting regular stocktakes. Ensuring that all customer orders are picked, packed, and delivered in an efficient, accurate, and timely. Ensuring compliance with health and safety regulations within the warehouse.

Requirements

Prefer minimum 4 years of customer service support, sales or service experience.
Able to make decisions and judgments within limitations of role.
Experience with self-planning and deadlines.
Able to resolve conflict (when applicable).
Microsoft Office (Outlook, Word and Excel) experience
Time management.
Able to make judgments on the spot and over the phone.
Well organized.
Excellent communication – verbal & written.
Able to complete reports and paperwork as required.
Understanding Product knowledge of batteries, testers and ancillary items.
Ability to relate effectively with others.
Must have command of the English language and must be able to communicate and discuss service with customers.
Commercial Driver’s License (CDL/B) or higher

Nice To Haves

Previous automobile battery delivery experience
Previous trade background in the automotive industry
Knowledge of OSHA/DOT compliance.
Road travelling experience (knowledge of surrounding coverage area).
Basic automotive and mechanical knowledge
Forklift electric pallet jack certification

Responsibilities

Work closely with their Manager to ensure customers are aware of initiatives and current battery promotions.
Work with manager to achieve budgeted units and targets set by VP of OP’s
Promote benefits and value program of battery program to customer network.
Delivery of batteries and/or ancillary products distributed by Club Assist.
Responsible for fill rate and stock mix of customers / Battery Rotation, Consignment / Inventory Control for customer locations, Warranty adjudication / Warranty rate management, Vehicle Inventory control
Maintain all company logs, records and reports on a daily basis; analyze Daily Volume Reports.
Receive payment for products sold and accurately record into assigned account according to banking procedures.
Support contractors by reaching sales budget goals/targets; accountable for knowing and ensuring sales budget expectations are met.
While supporting routes you have full responsibility of the following: Fill rate and stock mix of customers / Battery Rotation, Consignment / Inventory Control for Providers, Vehicle Inventory control / Variances / FIFO, Stock take before the start of the route and end of route
Battery Testing knowledge and equipment troubleshooting
Maintain vehicle condition and appearance
Comply with all Federal Motor Carrier Safety Regulations (FMCSR), and all other federal, state, and local laws.
Perform other related duties as assigned by management.
Comply with DOT standards and OSHA regulations
Providing a healthy and safe work environment
Actively participating in induction and other necessary ongoing/refresher Health and Safety training
Promptly reporting all hazards and hazardous incidents to management and contributing to hazard control as required. This includes active participation in hazard identification on a regular basis.
Assisting other employees, who may be new or inexperienced, to work safely, as required.
Actively contributing ideas and suggestions to improve Health and Safety performance
Promptly reporting all accidents/incidents/near misses, participating in any associated accident investigation and assisting to successfully implement any corrective action required.
Responsible for ensuring the Club Assist brand is promoted at every opportunity in a positive and professional manner.